Accessibility

Masked Performances

Most of our season shows have at least one KN95 mask-mandatory performance, with KN95 masks available at the door. Check out our individual show pages or Showpass ticket platform for more details. Upcoming masked performances include:

Venue Guide

Our venue guide is a document that will help you get acquainted with the Buddies building before your visit, and includes directions to the theatre and information on what you can expect when you get here.

See the venue guide (pdf).

Physical Accessibility

Our entire facility is fully accessible to audience members, and our cabaret stage is also accessible to performers. Both of our performance venues offer seating at floor level. If you have any seating requirements, please inform our box office staff when purchasing your tickets.

Our entrance is accessed by ramp for all patrons. Our washrooms are located on the lower level, which can be reached by a lift. The lift requires an attendant due to the manual door function and the need for a key to use. Some stalls are equipped with bars and provide extra space, and we also have a single-user, universal washroom.

Washrooms

Our washroom facilities are not designated by gender. The main washroom area is equipped with ten private stalls (including two barrier-free stalls) and a communal sinks. In addition, there is a single-user, universal washroom.

Personal Assistants and Support Persons

Personal Assistants and Support Persons are welcome to accompany any patron with access needs. At no time will a person with access needs be prevented from having a Personal Assistant or Support Person with them while in the building. We consider a support person to be an individual chosen, or hired, to provide services or assistance with communication, mobility, personal care, medical needs, or access to good or services.

For ticketed events, Personal Assistants and Support Persons accompanying a person with access needs will be admitted at no cost. If booking your tickets in advance, please indicate that this extra seat will be required.

Access for d/Deaf and Hard-of-Hearing audiences

Many of the shows in our mainstage season and festivals offer ASL interpretation on select dates. See individual show pages for information and schedules. ASL interpretation at the box office and discounted tickets are available during interpreted performances.

Get notified about upcoming ASL interpreted performances.

Relaxed Performances (RP)

Many of the shows in our mainstage season and festivals offer Relaxed Performance options. Relaxed Performances are designed to welcome audience members who could benefit from a more relaxed environment including those on the autistic spectrum. This set up includes low light in the audience during the performance, a pre-show introduction to characters/sound and light cues/what the play is about, less intense sound and lighting effects, and the ability to come and go from the space. See individual show pages for information and schedules.

Get notified about upcoming Relaxed Performances.

Service Animals

Accredited service animals are always welcome on our premises. Guide dogs or other service animals, including service animals in training, are allowed to accompany patrons who require them. If you are planning on bringing a service animal to a performance, please advise our box office staff when you purchase your tickets so that an appropriate seat can saved for you.

If you are a bringing a service animal, we recommend that you review any audience advisories about special effects that may affect your service animal during the production (i.e. loud noise, lighting effects, other animals, etc.). This information may not be known at the time of booking, but can be confirmed by our Box Office staff a few days prior to the first performance.

Financial Accessibility

Buddies is committed to providing access to our programming for all people who want it, regardless of their financial means. For each of our mainstage shows, we offer a tiered pricing model, with tickets available at $10, $25, $40, and $70.

However, we understand that the low-income tickets are also not accessible to everyone. If you’d like to see a Buddies show and our reduced tickets are sold out or financially out of reach for you, please email tickets@buddiesinbadtimes.com and we’ll do our best to get you a seat.

Getting to Buddies

Find out how to get to the Buddies in Bad Times Theatre (pdf).

Covid Safety Protocols

As a general rule, we are no longer requiring visitors to wear masks when attending events at Buddies or Tallulah’s Cabaret.

However, each of our regular season shows will have at least one mandatory masking performance, and individual events happening at Tallulah’s may have unique masking requirements. If you are attending a mask-mandatory performance or show, you will be required to wear a mask. We have surgical masks available on site if you forget yours!

Please check out individual event requirements when purchasing tickets in Showpass. Masking requirements for specific shows will be listed in the event description and/or title.

PPE Available on Site

Free surgical masks and hand sanitizer are available on site for visitors to use.

Our Covid Safety Protocols are subject to change. Please refer back to this page for updates.

Communication and Feedback

If you have comments or suggestions for us, please let us know. We welcome your feedback and your ideas about how we can make Buddies more accessible and enjoyable for everyone. You may reach us in any of the following ways:

• By mail to 12 Alexander Street, Toronto ON, M4Y 1B4
• Send an email to our Producer aidan@buddiesinbadtimes.com
• Send an email to our Hosting Team tickets@buddiesinbadtimes.com
• Call us at (416) 975-8555 and leave a voice message. We will get back to you as soon as possible.
• Speak to our hosting team in person while you are here or set up an in-person appointment with one of our staff members.

Anytime the building is open to the public, there is a Manager on Duty present who holds certification in Standard First Aid and CPR. The Manager on Duty and our Hosting Team have the appropriate training and are responsible for carrying out emergency procedures while taking access needs into account. If you have any concerns regarding emergency response protocols, please connect with us via one of the avenues listed above.

How We Handle Your Feedback:

When we receive feedback or complaints about accessibility, we will:

• Acknowledge receipt of your feedback as soon as possible
• Investigate the matter and work with you to understand the issue
• Take appropriate action to address barriers identified
• Respond to you about the outcome and any steps taken

Accessible Formats Available:

This feedback process and our responses are available in alternate formats and with communication support upon request. Please let us know what format works best for you.