Buddies is committed to eliminating barriers to our programming and facility and ensuring an enjoyable experience for all of our patrons.
We are always looking to make improvements and welcome your feedback – please contact our Box Office Manager Stephanie Malek at email@example.com or 416-975-9130 if you have any suggestions or observations about accessibility at Buddies.
Our visual visual story is a document that will help you get acquainted with the Buddies building before your visit, and includes directions to the theatre and information on what you can expect when you get here.
Our entire facility is fully accessible to audience members, and our cabaret stage is also accessible to performers. Both of our performance venues offer seating at floor level. If you have any seating requirements, please inform our box office staff when purchasing your tickets.
Our entrance is accessed by ramp for all patrons. Our washrooms are located on the lower level, which can be reached by attendant-operated elevator. Some stalls are equipped with bars and provide extra space, though patrons with larger mobility devices may find it a tight fit.
Our washroom facilities are not designated by gender and all patrons are free to use the washroom of their choosing. Both washrooms are equipped with private stalls (including larger stalls that accommodate mobility devices) and communal sinks, one washroom is equipped with urinals that can be used by people of any height.
Personal Assistants and Support Persons
Personal Assistants and Support Persons are welcome to accompany any patron with access needs. At no time will a person with access needs be prevented from having a Personal Assistant or Support Person with them while in the building. We consider a support person to be an individual chosen, or hired, to provide services or assistance with communication, mobility, personal care, medical needs, or access to good or services.
For ticketed events, Personal Assistants and Support Persons accompanying a person with access needs will be admitted at no cost. If booking your tickets in advance, please indicate that this extra seat will be required.
Access for d/Deaf and Hard-of-Hearing audiences
Many of the shows in our mainstage season and festivals offer ASL interpretation on select dates. See individual show pages for information and schedules. ASL interpretation at the box office and discounted tickets are available during interpreted performances.
Relaxed Performances (RP)
Many of the shows in our mainstage season and festivals offer Relaxed Performance options. Relaxed Performances are designed to welcome audience members who could benefit from a more relaxed environment including those on the autistic spectrum. This set up includes low light in the audience during the performance, a pre-show introduction to characters/sound and light cues/what the play is about, less intense sound and lighting effects, and the ability to come and go from the space. See individual show pages for information and schedules.
Accredited service animals are always welcome on our premises. Guide dogs or other service animals, including service animals in training, are allowed to accompany patrons who require them. If you are planning on bringing a service animal to a performance, please advise our box office staff when you purchase your tickets so that an appropriate seat can saved for you.
If you are a bringing a service animal, we recommend that you review any audience advisories about special effects that may affect your service animal during the production (i.e. loud noise, lighting effects, other animals, etc.). This information may not be known at the time of booking, but can be confirmed by our Box Office staff a few days prior to the first performance.
Buddies is committed to providing access to our programming for all people who want it, regardless of their financial means. We offer discounts for people under 30, arts workers, seniors, and groups. We also have discounted Rush Tickets and Pay-What-You-Can performances for all shows in our season.
Pay What You Can
PWYC Tickets are generally only available in-person at our box office, and we recommend getting here early for more popular shows as these tickets can sell fast. However, if getting down here in the middle of the day presents a barrier – accessible transportation, childcare, etc – simply call the box office at 416-975-8555 or email firstname.lastname@example.org and we’ll hold up to 2 Pay What You Can tickets for you that you can purchase when you arrive to see the show.
Getting to Buddies
For instructions on getting to Buddies, click here.
Communication and Feedback
If you have comments or suggestions for us, please let us know. We welcome your feedback and your ideas about how we can make Buddies more accessible and enjoyable for everyone. You may reach us in any of the following ways:
- By mail to 12 Alexander Street, Toronto ON, M4Y 1B4
- Send an e-mail to email@example.com
- Call us at 416-975-9130
- Speak to our staff in person while you are here